RETURNS AND REFUNDS POLICY

Thank you for choosing EV SUPREME as your preferred dealer of your electric vehicle! We ensure that all products and services are thoroughly inspected for quality before being released to our clients. We accept returns if any defect has been found on the product as long as it is reported within seven (7) days upon receipt (customer) of the item purchased. We will offer a replacement or may issue a full refund for the product. After this given period, we can no longer accept returns.

 

 

Full Return and Refund

  • This request is subject to management approval.
  • Items must be unused and in the same condition as when you received it.
  • Kindly email us at [email protected]. We can only accept this request within seven (7) days after receipt of the item purchased.
  • The item should be in its original packaging and must be untampered.
  • For processing your return, a receipt or proof of purchase is required.
  • Refunds are only available for regular-priced items. Sale, promo items, or purchases using special vouchers cannot be refunded

Return and Replacement:

  • This request is subject to management approval.
  • We only accept returns for defective or damaged items (without being tampered).
  • Kindly email us at [email protected] upon initial receipt and unboxing. Please attached a photo of the defect or damaged area. We can only accept this request within seven (7) days after receipt of the item purchased.
  • You may also send the item back to 745 N.S. Amoranto Sr. St., Sienna, Quezon City,Philippines. Shipping shall be shouldered by the customer.
  • The item should be put back in its original packaging. All components, accessories, manuals, wrappers, cushions, and tools must be complete and properly placed back inits box.
  • For processing your return, a receipt or proof of purchase is required.

Order Cancellations:

  • Order cancellations are permitted, except for pre-ordered items where a downpaymentor reservation fee has been issued. For regular stock items, you can cancel your order before it is being prepared for delivery.

Refund Process:

  • Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
  • Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your credit card or an alternative payment method within a specified timeframe.

Late Or Missing Refunds:

  • Please check your bank statement if you are still waiting for a refund. Contact your bank or credit card company, as a delay may occur before your refund is officially posted.
  • Contact us at [email protected] or 0917 166 1187 if you have not received your refund.

Return Shipping:

  • Please do not return the product to the manufacturer. Please ship it to the following address: 745 N.S. Amoranto Sr. St., Sienna, Quezon City, Philippines.
  • Customer shoulders the cost for shipping back the item or it can be deducted from your refund.
  • The cost for shipping back a replacement item will be care of EV Supreme.
  • The time it takes for your replacement item to reach you may vary depending on your location.
  • Please note that we cannot guarantee the receipt of your returned item.
To top